- Verify all name and shipping information is complete and accurate before submitting your order. We will not be responsible for lost orders due to incorrect shipping information being provided.
- Computer monitors and our catalogues display colours differently. The actual colour of our products and inks may be slightly different from that which is displayed on your monitor.
- Paper products may vary slightly in colour and weight, from one mill lot to the next. A product ordered today may vary slightly in color or weight from the same product ordered previously.
- We ship your order via the Canadian Postal service. Generally they require several days for your order to reach its destination, especially for orders shipped to rural locations. Express delivery is available for an additional fee.
- Shipment to multiple addresses is available for an added fee.
- All charges are in CAD dollars. International recipients are responsible for credit card exchange rates, delivery fees and custom charges.
- For safety and security, it is advantageous to ship your order to a commercial address. Carriers sometimes leave packages unattended, or with a neighbour, if no one is home when delivery is attempted. These packages can be lost, forgotten or even stolen. We are not responsible for the loss of your order by failed delivery. In no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation.
- All prices and payments are in CAD dollars.
- All orders must be paid in full before an order will be shipped.
Changes or Cancellations
- Orders can be changed or cancelled if they have not been shipped.
- To request an order be changed or cancelled, contact us using our contact information.
- Your order begins processing automatically as soon as it is submitted. Please be sure you carefully check your order before submitting
Problems With Your Order
- Damage: If, upon receipt, you find that your order is not as it should be, please contact us immediately, using our contact information. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.
- Returns: We proudly stand behind all our products. We are not happy unless you are completely satisfied. You may return items for refund, credit, or replacement, within ten (10) days of receiving your order. Before returning any item, contact us and provide complete details about the item(s) you wish to return. Items being returned must be in their original packaging and carton. We are not responsible for the cost of return shipping.
- Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for items not returned within ten (10) days from receipt of your order.
- We work hard to insure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the item or refund your money without hesitation or argument. Hug and Kiss Designs shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement of Terms and Conditions.
- Unless otherwise specified, the copyright in the contents of all our products, catalogues and website are owned by or licensed to Nikki Bordignon of Hug and Kiss Designs Inc. All rights reserved.
- You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Hug and Kiss Designs Inc. website shall remain at all times vested in us. You are permitted to use this material only as expressly authorized by us.
- You acknowledge and agree that the material and content contained within the Hug and Kiss Designs Inc website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Hug and Kiss Designs Inc website is strictly prohibited.
- You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.