If, upon receipt, you find that your order is not as it should be, please contact us immediately, using our contact information. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.
We proudly stand behind all our products. We are not happy unless you are completely satisfied. You may return items for refund, credit, or replacement, within ten (10) days of receiving your order. Before returning any item, contact us and provide complete details about the item(s) you wish to return. Items being returned must be in their original packaging and carton. We are not responsible for the cost of return shipping.
Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for items not returned within ten (10) days from receipt of your order.
We work hard to insure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the item or refund your money without hesitation or argument. Hug and Kiss Designs shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement of Terms and Conditions.